Last updated: 18 August 2026
Please read these Terms and Conditions carefully before accessing Listing SG, creating an account, submitting or claiming a business listing, purchasing a listing plan, or using any other service provided through the platform.
These Terms and Conditions should be read together with our Privacy Policy by Listing SG.
These Terms and Conditions govern:
Access to and use of Listing SG
Account registration and management
The submission, creation, claiming, verification, and management of business listings
The purchase of paid listing plans and promotional services
Reviews, ratings, comments, images, and other user-submitted content
The relationship between Listing SG and its users, advertisers, and listing customers
By accessing Listing SG, creating an account, submitting or claiming a listing, making payment, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Where you use Listing SG on behalf of a company, partnership, organisation, or other entity, you confirm that you are authorised to accept these Terms and Conditions on its behalf.
If you do not agree with these Terms and Conditions, you must not create an account, purchase a service, or continue using Listing SG.
Listing SG operates as an online Singapore business directory and promotional platform.
Businesses and service providers may publish information about their operations, products, services, locations, contact details, qualifications, and promotions.
Unless expressly stated otherwise, Listing SG:
Is not the owner or operator of a listed business
Is not an agent, employee, representative, partner, or franchisee of a listed business
Does not supply the goods or services offered by listed businesses
Is not a party to transactions between users and listed businesses
Does not independently verify every claim, qualification, licence, price, offer, or representation
Does not guarantee the quality, legality, availability, safety, or suitability of listed products or services
The inclusion of a business in the directory does not, by itself, amount to certification, recommendation, accreditation, endorsement, or approval by Listing SG.
Users should independently assess a business before making a purchase, booking, payment, or other commitment.
You must be at least 18 years old and legally capable of entering into a binding agreement to:
Create or manage an account
Submit or claim a business listing
Purchase a listing plan
Make payments
Enter into a commercial arrangement with Listing SG
General visitors may browse publicly available directory pages without creating an account.
When acting for a business, you represent that:
You are the owner or an authorised representative
You have authority to publish and manage the business information
You have authority to purchase services on behalf of the business
The information you provide is accurate and lawful
Your actions do not breach any agreement or duty owed to another party
Listing SG may request reasonable evidence of identity, authority, ownership, registration, licensing, or business status.
This may include an Accounting and Corporate Regulatory Authority record, Unique Entity Number, business email verification, licence, professional accreditation, or other supporting document.
Certain services may require an account.
You agree to:
Provide accurate and complete information
Keep your contact and account details current
Protect your username and password
Use a strong and unique password
Prevent unauthorised access to your account
Notify Listing SG promptly of suspected unauthorised activity
Review actions and transactions conducted through your account
You are generally responsible for account activity carried out using your credentials, except where the activity results directly from Listing SG’s failure to take reasonable care.
Listing SG may rely on instructions submitted through your account until we receive reasonable notice that the account may have been compromised.
You must not sell, transfer, sublicense, rent, share, or provide another person with access to your account without prior written approval from Listing SG.
A business listing may contain:
Registered and trading names
Business descriptions
Unique Entity Number or registration details
Addresses and service areas
Telephone numbers and email addresses
Website and social-media links
Opening hours
Products and services
Images, videos, and logos
Prices, offers, and promotions
Licences, qualifications, accreditations, and awards
Other information accepted by Listing SG
You are responsible for reviewing your listing and correcting material errors or outdated information.
Listing SG may format, shorten, categorise, standardise, or edit submitted information where reasonably necessary for:
Consistency
Readability
Search functionality
Accessibility
Legal compliance
Content moderation
Platform operation
We will not intentionally change the substantive meaning of a listing without reasonable grounds.
Purchasing a paid listing does not exempt the listing from moderation, verification, technical, editorial, or legal requirements.
Listing SG may create or supplement listings using information from lawful public sources, including:
Official business websites
Public social-media profiles
Government and professional registers
Maps and location services
Public advertisements
Other business directories
Other publicly accessible sources
A business owner or authorised representative may request a review or correction of inaccurate information.
Listing SG may require evidence of authority before transferring listing control, removing information, or making a material change.
Information obtained from public sources may be reformatted, summarised, categorised, or presented as part of Listing SG’s directory, editorial, or comparison content where reasonably necessary.
Certain features, categories, placements, or promotional services may require payment.
Depending on the purchased plan, features may include:
A dedicated business profile
Publication in selected categories
Additional business information
Images or multimedia
Website and social-media links
Priority review
Enhanced display features
Featured or sponsored placement
Placement in selected Top 10, comparison, or editorial content where expressly included
Lead or enquiry tools
Performance information
Additional digital visibility
Promotional exposure
Other features described on the pricing page, at checkout, in an order, or in an accepted proposal
Only features expressly included in the plan, order, invoice, or accepted proposal form part of the purchased service.
Where a plan includes a Top 10, comparison, featured, or promotional placement, the exact format, position, presentation, duration, and eligibility remain subject to the applicable plan description and Listing SG’s editorial, moderation, technical, and legal requirements.
Listing SG may change plan names, prices, and features for future purchases.
We will not normally reduce features already confirmed for an active fixed-term plan unless reasonably necessary because of:
Legal requirements
Security concerns
Third-party restrictions
Technical limitations
Platform misuse
Service discontinuation
Where a material reduction affects an active paid plan, Listing SG may offer an appropriate replacement feature, credit, extension, or refund where required by law or reasonably appropriate.
Submitting an order or payment does not automatically guarantee publication or acceptance.
An order may remain subject to:
Successful payment
Completion of required information
Review of submitted content
Verification of the business or representative
Availability of the selected placement
Compliance with these Terms and Conditions
A binding order is formed when Listing SG:
Confirms acceptance in writing
Activates the purchased service
Publishes the paid listing
whichever occurs first.
Electronic records, communications, and contracts may be used in connection with orders and services in accordance with applicable Singapore law.
If Listing SG declines an order before substantially providing the service, we will normally refund the amount paid for that declined order.
A refund may not be available where the order involves fraud, abusive conduct, a prohibited transaction, materially false information, attempted platform misuse, a chargeback, or another circumstance where retention is permitted by law or these Terms.
Unless otherwise stated:
Fees are quoted in Singapore dollars
Payment is required in advance
The service period starts when the paid service is activated
Third-party bank, card, gateway, or currency-conversion fees are your responsibility
Discounts cannot be exchanged for cash
Promotional prices may have separate eligibility conditions
Where the legal entity operating Listing SG is GST-registered, GST will be charged and prices will be displayed or disclosed in accordance with applicable Singapore requirements.
Listing SG will not represent that GST is being charged unless the relevant operating entity is entitled to collect it.
You authorise Listing SG and its payment providers to process information necessary to complete the transaction.
Payments may be processed by third-party payment providers.
Listing SG does not ordinarily receive complete card numbers, security codes, or online banking credentials where those details are entered directly into the payment provider’s system.
Payment providers may apply:
Their own terms
Fraud checks
Identity verification
Transaction limits
Currency-conversion charges
Processing timelines
Listing SG is not responsible for delays or failures caused solely by a bank, card network, payment processor, or incorrect payment information supplied by the customer.
A paid listing remains active for the period stated on the:
Pricing page
Checkout page
Order confirmation
Invoice
Accepted proposal
Unless expressly described as automatically renewing, the paid service will expire at the end of the stated term unless renewed.
Where automatic renewal is available and selected:
The renewal period will be disclosed before purchase
The renewal price will be displayed before purchase
You authorise recurring charges to the selected payment method
Renewal continues until cancelled
Changes to the renewal price will be communicated before the new price is charged
A renewal reminder may be provided where reasonably practicable
You are responsible for keeping your payment details current.
If payment fails, Listing SG may:
Retry the payment
Suspend paid features
Remove promotional placement
Downgrade the listing
Allow a reasonable payment period
Allow the service to expire
Listing SG will not intentionally use misleading interfaces or conceal material renewal terms.
Any statutory consumer protections apply where the relevant transaction falls within their scope.
You may request cancellation through available account controls or the contact details published by Listing SG.
Cancellation normally prevents future renewal. It does not automatically reverse a completed payment or provide a refund for the current service period.
Where a fixed-term service is cancelled before expiry, it may remain active until the end of the paid period unless:
You request earlier removal
Continued publication breaches these Terms
The listing creates a legal or security risk
A regulator or rights holder requires action
Listing SG is otherwise legally entitled or required to remove it
Removing a listing early does not ordinarily pause, transfer, or extend the unused service period.
Except where required by Singapore law or expressly stated in a refund policy, fees are generally non-refundable after:
The listing has been published
A promotional period has started
A featured placement has been activated
Work on customised content has begun
Listing SG has substantially started providing the service
A refund will not ordinarily be provided solely because:
The listing receives fewer views or leads than expected
A business receives no enquiries
Search-engine rankings change
AI-search visibility or citations change
The customer chooses not to use available features
The business closes or relocates
Submitted information is incomplete or non-compliant
A third-party platform changes its systems
A listing is suspended or removed because of the customer’s breach
A prohibited listing or website is rejected or removed in accordance with Section 17
Where Section 17 applies, fees may also be forfeited in accordance with the specific rules set out in that section.
Nothing in these Terms excludes a mandatory refund, remedy, or consumer right that cannot lawfully be excluded.
Approved refunds will normally be returned to the original payment method. Processing times depend on the bank or payment provider.
Before initiating a chargeback, you should contact Listing SG and provide a reasonable opportunity to investigate.
A chargeback must not be used to avoid a valid payment obligation or obtain services without payment.
Where a chargeback or payment reversal is raised, Listing SG may:
Suspend the relevant account or service
Pause publication while the dispute is reviewed
Provide transaction and service records to the payment provider
Recover unpaid fees and reasonable costs where legally permitted
Restrict future purchases or payment methods
This does not prevent you from disputing an unauthorised, duplicate, fraudulent, or incorrectly processed charge.
Listing SG may determine how listings are:
Categorised
Organised
Filtered
Ranked
Recommended
Labelled
Displayed
Presented across devices
Placement may be influenced by:
Category relevance
Location relevance
Listing completeness
Content quality
Selected plan
Featured or sponsored status
User preferences
Availability
Technical requirements
Platform testing
Where a paid plan expressly includes a particular featured, Top 10, comparison, or promotional placement, Listing SG will provide that feature subject to the applicable plan description, availability, and these Terms.
Unless a specific numerical position has been expressly guaranteed in an accepted written order, purchasing a listing or promotional plan does not guarantee:
A permanent ranking position
First position within a category or comparison
Permanent first-page placement
Search-engine rankings
AI-search visibility or citation
A minimum number of impressions
A minimum number of clicks
Enquiries or leads
Customer conversions
Revenue or profitability
Business growth
Featured, promoted, or sponsored listings may be labelled accordingly.
Where comparison or editorial content contains paid promotional placements, Listing SG may identify or distinguish those placements where appropriate for transparency, applicable requirements, or editorial clarity.
Listing SG may adjust layouts and rankings as part of platform management, provided the essential paid service remains reasonably consistent with the purchased plan.
Listing SG may review content before or after publication.
We may reject, suspend, edit, restrict, reclassify, or remove a listing where it reasonably appears to:
Contain false, misleading, deceptive, or materially outdated information
Impersonate another business or person
Infringe intellectual-property or privacy rights
Promote unlawful, restricted, or harmful conduct
Contain defamatory, discriminatory, threatening, abusive, sexual, or harassing content
Disclose private or identifying information without lawful justification
Contain malware, deceptive links, phishing, or unsafe content
Misrepresent licences, prices, qualifications, affiliations, or business status
Contain fake reviews or manipulated ratings
Generate credible complaints requiring investigation
Breach these Terms and Conditions
Create legal, technical, security, operational, or reputational risk
Be subject to a court order, regulatory direction, lawful removal request, or other binding requirement
Be unsuitable for the platform
Where reasonable, Listing SG may give the listing owner an opportunity to correct an issue.
Immediate action may be taken where there is suspected:
Fraud
Impersonation
Illegal activity
Phishing or malware
Data compromise
Serious harassment
Doxxing
Threats or incitement of violence
Serious consumer harm
Attempted platform abuse
Urgent legal risk
Suspension or removal caused by the customer’s conduct, content, misrepresentation, or breach does not automatically create a right to a refund.
Listing SG reserves the right, to the extent permitted by applicable law, to reject, suspend, restrict, modify, or permanently remove any listing, account, website link, review, or submitted content that we reasonably believe is unlawful, misleading, deceptive, harmful, abusive, spam-related, high-risk, inconsistent with the purpose of Listing SG, or otherwise unsuitable for the platform.
Without limiting this right, prohibited or restricted activities include:
Illegal or unlawfully operated businesses, products, or services
Online casinos, gambling, betting, or related services that Listing SG does not accept
Pornographic, sexually explicit, adult, or sexual-service websites or content
Counterfeit or stolen goods
Unlicensed regulated services
Pyramid, fraudulent investment, scam, or deceptive schemes
Malware, phishing, malicious downloads, or unsafe websites
Weapons, controlled drugs, or restricted goods offered unlawfully
Copyright, trademark, privacy, or other rights infringement
Fake, purchased, fabricated, or manipulated reviews and ratings
Harassment, threats, stalking, doxxing, or unlawful disclosure of private information
Intimate-image abuse or sexual material published without lawful authority or consent
Impersonation of a person, company, organisation, or public body
False or deceptive material intended or likely to materially mislead users
Content intended to harm another person’s reputation through unlawful or knowingly false claims
Content encouraging violence, hatred, unlawful discrimination, or serious harm
Listing SG also prohibits the use of the platform primarily for artificial search-engine, backlink, reputation, or engagement manipulation.
This includes:
Link farms
Private blog networks
Doorway pages
Parasite SEO pages
Spam websites
Networks primarily created for search-engine manipulation
Listings created primarily or substantially to obtain backlinks or pass search authority
Attempts to exploit Listing SG’s domain authority rather than genuinely represent a business
Websites or services that sell, exchange, automate, or manipulate backlinks, rankings, reviews, traffic, engagement, or other platform signals
Cloaking
Hidden content
Keyword stuffing
Deceptive redirects
Malicious redirects
Other deceptive search or promotional practices
Duplicate or mass-generated listings
Automated or low-quality listings created mainly for promotional or search-manipulation purposes
Affiliate, intermediary, or lead-generation websites that falsely present themselves as the underlying business
Attempts to bypass moderation, eligibility checks, technical controls, or previous suspension
A listing must genuinely represent the business, organisation, professional, or service described.
Approval or publication of a listing does not constitute permanent approval of the business, website, domain, links, content, ownership, or activities associated with that listing.
Listing SG may review listings and linked websites at any time during the listing period.
A listing that was compliant when originally approved may later be suspended or removed if:
Its business activities change
Its website content changes
Its ownership changes
Its linked domain changes
Its website destination changes
Redirects are introduced
Prohibited content is later added
The listing is repurposed for another business or service
Other relevant circumstances change
You must not replace, redirect, repurpose, transfer, or materially modify an approved website or domain in a manner intended to bypass Listing SG’s review process or these Terms and Conditions.
Where Listing SG reasonably determines that a user has submitted, operated, modified, or used a listing in breach of this section, Listing SG may immediately suspend or permanently remove the listing, account, promotional placement, and associated links without prior notice.
Where the breach results from the user’s:
Business activities
Website
Content
Links
Redirects
Conduct
Misrepresentation
False information
Search manipulation
Review manipulation
Attempt to misuse the platform
Attempt to circumvent moderation
Any transactions that has been completed will be forfeited and will not be refundable, subject to any statutory right, remedy, or requirement that cannot lawfully be excluded.
Payment for a listing or promotional service does not create a right to:
Publication
Continued publication
Backlink placement
A followed website link
Search-engine rankings
AI-search visibility
Traffic
Enquiries
Continued promotional placement
Continued access to Listing SG
Users are responsible for reviewing the eligibility of their business, website, and content before purchasing a listing plan.
You are responsible for ensuring that your listing, advertisements, and promotional claims comply with Singapore law and applicable industry requirements.
You represent that:
Material information is accurate
Important limitations are clearly disclosed
Prices are genuine and current
Discounts are calculated against a legitimate reference price
Promotions have clear terms and expiry dates
Stock or availability claims are accurate
Licences and approvals are current
Testimonials are authentic
Objective claims can be supported with evidence
Contact channels are monitored
Published offers will be honoured according to their disclosed conditions
Paid endorsements, sponsorships, or commercial relationships will not be presented deceptively
You will not falsely claim that Listing SG has endorsed, certified, approved, or recommended your business
Where applicable, consumer protection laws may prohibit misleading representations, false claims, deceptive omissions, or other unfair practices.
Listing SG may request evidence supporting a material advertising or promotional claim.
The Listing SG platform, including its original:
Branding
Design
Layout
Software
Database structure
Text
Graphics
Search functionality
Compilation
Underlying code
is owned by or licensed to Listing SG and protected by applicable intellectual-property laws.
You may use Listing SG only for lawful personal or internal business purposes.
Without prior written permission, you must not:
Copy or republish substantial parts of the website
Systematically scrape or extract listing data
Reproduce the directory database
Reverse-engineer platform systems
Bypass technical restrictions
Use Listing SG branding misleadingly
Sell or commercially exploit Listing SG content
Train, build, or populate a competing directory, database, product, or service using systematically extracted Listing SG content
Ordinary search-engine or AI crawler access conducted in accordance with Listing SG’s published technical instructions is not prohibited by this section.
Business names, logos, trademarks, and brand identifiers belong to their respective owners.
Their appearance on Listing SG is for identification, directory, comparison, informational, or promotional purposes.
Display does not automatically imply:
Affiliation
Sponsorship
Partnership
Certification
Endorsement
Business information may be:
Submitted by a business
Provided by an authorised representative
Supplied by a service provider
Obtained from public sources
Compiled through directory operations
A rights holder may submit a complaint identifying:
The protected material
The disputed listing
The basis of the complaint
Evidence of ownership or authority
Requested action
Listing SG may temporarily restrict, replace, or remove content while assessing a credible complaint.
Such action does not amount to an admission of infringement or liability.
You retain ownership of content that you own and submit.
By submitting content, you grant Listing SG a non-exclusive, worldwide, royalty-free, sublicensable licence to:
Host
Store
Reproduce
Format
Resize
Edit
Adapt
Publish
Display
Distribute
Promote
the content for:
Operating the directory
Displaying your listing
Providing purchased services
Creating category and location pages
Creating comparison, Top 10, or editorial content
Marketing Listing SG
Producing listing previews
Maintaining technical backups
Complying with legal and record-keeping requirements
The licence lasts for as long as reasonably required to provide the service and maintain necessary legal, security, archival, and backup records.
You represent that:
You own the content or have permission to use it
Publication does not infringe third-party rights
The content may lawfully be published
Required consent has been obtained from identifiable individuals
Claims made in the content can be substantiated
Reviews and ratings must reflect genuine experiences and honest opinions.
You must not submit:
Fake reviews
Reviews created without a genuine customer or relevant experience
Reviews written for undisclosed payment or incentives
Coordinated review manipulation
Artificially generated reviews that falsely represent a genuine customer experience
Reviews about a competitor where there is no genuine relevant experience
Threatening or abusive content
Harassment or doxxing
Defamatory or knowingly false statements
Personal data that is unnecessary to the review
Spam or unrelated promotional material
Content copied from another source without permission
Listing SG may moderate, reject, restrict, or remove contributions that appear unlawful, misleading, fabricated, manipulated, irrelevant, abusive, or inconsistent with platform rules.
Listing SG does not guarantee that every review is accurate.
A listed business may be permitted to respond, but Listing SG is not required to mediate every dispute between a reviewer and a business.
Listing SG may preserve relevant records where reasonably necessary to investigate suspected review manipulation, fraud, abuse, or a legal complaint.
Listing SG may contain links to:
Business websites
Maps
Booking platforms
Payment providers
Social-media services
Advertising platforms
Other external services
Listing SG does not control independent third parties and is not responsible for:
Their content
Their privacy practices
Their availability
Their prices
Their products or services
Transactions completed outside Listing SG
Loss caused solely by their conduct
Access to an external service is subject to that provider’s own terms and policies.
Listing SG may remove or restrict an external link where it appears unsafe, misleading, materially different from the link originally approved, or inconsistent with these Terms.
Listing SG processes personal data in accordance with its Privacy Policy and Singapore’s Personal Data Protection Act 2012 where applicable.
The Privacy Policy explains:
What personal data is collected
Why it is collected
How it is used and disclosed
How long it may be retained
How it is protected
How overseas transfers are handled
How to request access or correction
How to withdraw consent
How to contact the Data Protection Officer
You must not submit another person’s personal data unless you are authorised and any required notice or consent has been provided.
The Privacy Policy forms part of these Terms and Conditions.
Subject to applicable law and your communication preferences, Listing SG may send information about:
Listing plans
Renewals
Promotions
Platform updates
Business-directory services
Surveys
Other relevant services
Where required, commercial electronic communications will include appropriate sender identification and an unsubscribe or opt-out mechanism.
Listing SG will also observe applicable requirements concerning marketing communications sent to Singapore telephone numbers.
Withdrawing from marketing communications does not prevent Listing SG from sending necessary:
Account notices
Security messages
Payment information
Listing-status updates
Renewal or expiry notices
Legal or policy communications
Other non-promotional service messages
Listing SG aims to maintain reliable access but does not guarantee uninterrupted or error-free service.
The website may be unavailable because of:
Planned maintenance
Emergency maintenance
Software updates
Security incidents
Hosting failures
Network outages
Third-party interruptions
Events beyond reasonable control
Listing SG may change, replace, suspend, or discontinue features where reasonably necessary.
Where a material service change affects an active paid plan, Listing SG may provide a replacement service, extension, credit, or other appropriate remedy where required by law or reasonably appropriate.
To the maximum extent permitted by law, Listing SG is provided on an “as is” and “as available” basis.
Listing SG does not guarantee that:
Every listing is complete or accurate
Every business is properly licensed
Every review is genuine
Every price or offer remains current
Every business is financially stable
Listings will remain available indefinitely
The platform will be free from all errors or interruptions
External links will remain active
Businesses will respond to enquiries
Paid listings will receive a particular search-engine ranking
Paid listings will be cited or recommended by an AI platform
Paid listings will generate a particular amount of traffic, enquiries, or revenue
Nothing in these Terms excludes a warranty, condition, duty, statutory right, or consumer right that cannot lawfully be excluded.
To the maximum extent permitted by Singapore law, Listing SG will not be liable for indirect or consequential losses arising from:
Use of or inability to use the platform
Reliance on a listing or review
Transactions with listed businesses
Outdated or incomplete business information
Search-engine, AI-platform, or social-platform changes
Lawful moderation or suspension
A user’s failure to secure account credentials
Events outside Listing SG’s reasonable control
This may include loss of:
Profit
Revenue
Opportunity
Goodwill
Anticipated savings
Data
Where Listing SG is found liable in connection with a paid service, its aggregate contractual liability may be limited to the fees paid for the affected service during the 12 months before the event giving rise to the claim, to the extent such a limitation is lawful and reasonable.
This limitation does not exclude or restrict liability for:
Fraud
Fraudulent misrepresentation
Death or personal injury caused by negligence where exclusion is prohibited
Wilful misconduct
Any liability that cannot legally be excluded or limited
Any exclusion or limitation remains subject to applicable Singapore requirements concerning fairness and reasonableness.
To the extent permitted by law, you agree to indemnify Listing SG and its officers, employees, contractors, and agents against claims and reasonable losses arising from:
Your listing
Your submitted content
Your business activities
Your breach of these Terms
Your violation of applicable law
Intellectual-property claims relating to your content
Privacy claims arising from information you submitted
False or unauthorised information
Your misuse of the website
The indemnity does not apply to the extent that the loss was caused by Listing SG’s fraud, wilful misconduct, negligence where liability cannot be excluded, or another matter that cannot lawfully be limited.
Any indemnity is subject to applicable Singapore law, including statutory requirements concerning fairness and reasonableness.
Before starting formal proceedings, users and listing customers should contact Listing SG and provide:
Their name and contact details
The relevant account, listing, or order
A clear description of the issue
Supporting documents
The requested resolution
Both parties should attempt to resolve the matter in good faith.
Where an eligible dispute cannot be resolved directly, available Singapore dispute-resolution channels may include the Small Claims Tribunals.
The Small Claims Tribunals currently hear eligible claims up to S$20,000, or up to S$30,000 where the required consent conditions are satisfied.
Eligibility, filing deadlines, claim categories, and other conditions apply.
Consumers may also approach the Consumers Association of Singapore for assistance with eligible consumer-to-business disputes.
Nothing in this section prevents either party from seeking urgent court relief or exercising a mandatory statutory right.
Listing SG may suspend or terminate an account, listing, or service where:
Fees remain unpaid
A payment is reversed
Materially false information is supplied
These Terms are breached
The account creates a security risk
Fraud or abusive conduct is suspected
Illegal activity is suspected
Prohibited activity under Section 17 is identified
Continued service may cause harm
Action is required by law, court order, regulatory direction, or competent authority
Where reasonable, Listing SG may provide notice and an opportunity to remedy the issue.
Immediate action may be taken for serious fraud, security threats, unlawful activity, impersonation, harassment, prohibited content, platform manipulation, or urgent consumer harm.
You may stop using Listing SG at any time.
Termination does not affect:
Accrued payment obligations
Existing legal claims
Content licences needed for archival or legal purposes
Indemnities
Liability provisions
Fee forfeiture arising under Section 17
Other clauses intended to survive termination
Listing SG will not be responsible for delays or failures caused by events beyond its reasonable control, including:
Natural disasters
Fire or flooding
Epidemics
War or civil disturbance
Government action
Internet or telecommunications failure
Cyberattacks
Utility failure
Labour disruption
Failure of critical third-party infrastructure
Listing SG will take reasonable steps to restore affected services where practicable.
Listing SG may update these Terms to reflect:
Changes to the website
New plans or features
Changes in Singapore law
Security requirements
Changes in payment methods
Operational developments
New forms of platform abuse or online harm
Clarification of existing terms
The revised Terms will be published with an updated effective date.
Where a material change affects an active paid service, Listing SG may provide notice through:
The website
The account dashboard
Checkout
The listing-management interface
Where fresh agreement or consent is legally required, continued use alone will not be treated as sufficient acceptance.
You agree that notices, confirmations, invoices, receipts, and contractual communications may be sent through:
Your Listing SG account
The website
Checkout
Another electronic channel you have accepted
You are responsible for maintaining accurate contact information and reviewing relevant messages.
Electronic records, contracts, and confirmations may be retained as evidence of:
Orders
Payments
Account activity
Notices
Customer instructions
Acceptance of terms
Electronic communications and records will be handled in accordance with applicable Singapore law.
These Terms and Conditions are governed by the laws of Singapore.
Subject to any mandatory statutory right, consumer right, tribunal jurisdiction, or other right that cannot be excluded, the courts of Singapore will have jurisdiction over disputes arising from Listing SG, its services, or these Terms and Conditions.
Nothing in this clause removes a qualifying claimant’s right to use the Small Claims Tribunals or another legally available dispute-resolution process.
If any provision is found unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary to preserve its enforceability.
If that is not possible, the provision will be severed.
The remaining provisions will continue in effect.
A failure or delay by Listing SG in exercising a right does not waive that right.
A waiver is effective only if clearly given in writing and applies only to the specific matter for which it was granted.
You may not transfer your account, paid plan, or rights under these Terms without Listing SG’s prior written consent.
Listing SG may transfer its rights and obligations as part of:
A restructuring
Merger
Acquisition
Financing
Sale of assets
Transfer of the Listing SG platform
Any transfer will remain subject to mandatory rights available under Singapore law.
These Terms and Conditions, together with the following documents, form the agreement between you and Listing SG:
Privacy Policy
Cookie Policy, where applicable
Applicable plan description
Checkout information
Accepted written proposal
Any policy expressly incorporated into these Terms
They replace earlier discussions and representations concerning the same service, except for statements or rights that cannot lawfully be excluded.
Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 2001.
This does not affect any right or remedy that exists independently of that Act.
Questions, complaints, cancellation requests, legal notices, and account enquiries may be directed to:
General support: [email protected]
Mailing address:
Listing SG
36 Carpenter Street
Singapore 059915
Listing SG may require reasonable verification before acting on an account, listing, payment, trademark, privacy, or legal request.
The Terms explain how Listing SG works, what users are responsible for, how paid listings are managed, and when content may be edited, suspended, or removed.
You must be at least 18 years old and legally able to enter into a contract. Business representatives must also have authority to act for the relevant business.
No. Paid plans provide the features stated at checkout, but they do not guarantee rankings, traffic, enquiries, sales, or other commercial results.
Yes. A listing will be removed if it is prohibited, misleading, unlawful, unsafe, infringing, fraudulent, or otherwise breaches any terms. Check Section 17 for more details regarding prohibited listings.
Fees are generally non-refundable after the service has started, unless a refund is required by Singapore law or provided under an applicable refund policy.
Users should contact Listing SG first so the issue can be reviewed. Eligible disputes may also be referred to Singapore’s courts, the Small Claims Tribunals, or another available dispute-resolution channel.
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